Privacy Policy

Effective Date: May 1, 2024

Queen of Maids ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.qleenpay.com, use our services, or interact with us in any way.

1. Information We Collect

We may collect personal information that you provide to us directly, such as:

  • Name
  • Email address
  • Phone number
  • Payment information
  • Service address
  • Any other information you choose to provide

We may also collect information automatically when you use our website, such as:

  • IP address
  • Browser type and version
  • Pages you visit on our website
  • Time and date of your visit
  • The time spent on those pages

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our website and services
  • To improve, personalize, and expand our website and services
  • To understand and analyze how you use our website and services
  • To develop new products, services, features, and functionality
  • To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • To process your transactions and manage your orders
  • To send you emails
  • To find and prevent fraud
  • To comply with legal obligations

3. SMS Messaging Program

When you opt in to our SMS Messaging Program, you will receive updates on your application status, account status, follow-up messages, and confirmation messages about any appointments you schedule.

  • You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
  • If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to team@qleenpay.com or (801) 829-9495.
  • Carriers are not liable for delayed or undelivered messages.
  • As always, message and data rates may apply for messages sent to you from us and to us from you. You will receive messages as needed in order to follow up with your requests. For questions about your text plan or data plan, contact your wireless provider.

4. Data Security

We implement high standards of security to protect your personal information. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Mobile Information Sharing

We do not share your mobile information with any third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we limit the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By phone number: 801-829-9495
  • By email: team@qleenpay.com